FAQs

1. What is the return policy?

Our return policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more information, please refer to our refund policy.

2. How do I initiate a return?

To start a return, please contact us at swsellsorders@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please do not send the item back without first requesting a return, as it will not be accepted.

3. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.

4. Can I exchange an item?

Currently, we do not offer direct exchanges. The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item. Please refer to our refund policy for more details.

5. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. What is the refund policy?

Our refund policy states that if your return is accepted, you will be refunded on your original payment method within 10 business days. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at swsellsorders@gmail.com. For more details, please refer to our refund policy.